We're certainly not perfect but we try to do things the right way and I think that contributes a lot in maintaining some stable revenue to build on And I'm proud to say we have over 95 percent retention rate year over year. And obviously I think a big part of our growth kind of tied back to client retention as well. They liked our partnership they liked the things that we were doing and at some point we were kind of transitioned into that primary vendor or set of the secondary vendor and group business that way as well. I would say over the last few years but we've also seen that some of the relationships that we've started with we maybe had a pilot opportunity so one of our biggest clients today we had an opportunity to begin a sort of a secondary vendor and we partner with them and we were receiving maybe a smaller volume of work. We've been in a position to acquire and grow our business as far as our customer base. And we've been lucky to be able to do that the last few yearsĪnd tactic would you say your sales growth was driven primarily from acquiring new customers or are you getting a very large chunk of your sales increase from repeat business. And so we feel that providing the technology to support you know really efficient processes and good people the best way to do it. And then beyond that we we've hired quite a few people between 20 and even today and we've been I think fortunate and have done a good job at the company of finding good people because our mantra people process and technology in that order. We've been able to do that and we've also been fortunate in that a lot of the larger national companies that use razzed where have partnered with us and so we've been in a good place as far as the partnerships we've had and we've tried to stay innovative and creative in regards to our technology. And they have a platform called Redds where that we've really deeply integrated our technology with and that's created opportunities for us where maybe other companies from a technological standpoint aren't in a position to take advantage of some of the things that we're doing. We also have partnered since 2012 with a company called adaptive. So we did quite a few refinance closings during that period which obviously drove revenue. And we were fortunate to be in a climate where interest rates were incredibly low so that you know obviously historically low and that really drove our refinance business. Obviously we're in and that we're in a business where interest rates and the environment of the economy in general drive a lot of what we do. Well it was a little bit of a combination of things. So Mark how did you do it? How did you grow your company sales so fast from 2014 to 2017? We'll be discussing how he grew his company's revenue from $3.8 million in 2014 to $6.3 million in 2017, an 80 percent increase, and how they are on track to hit $6 million again this year as well. Today we're speaking with Mark Fleming Jr., the Founder and President of Signature Closers a fast growing company that provides signing support for title companies and lenders via their network of notary signing agents and attorneys. Our automated transcription algorithms works with many of the popular audio file formats. Sonix is the best audio automated transcription service in 2020. Computer generated transcript - Signature Closers Interview transcript powered by Sonix-easily convert your audio to text with Sonix.Ĭomputer generated transcript - Signature Closers Interview was automatically transcribed by Sonix with the latest audio-to-text algorithms.
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